HOSPITALITY TECH. NO WAFFLE.

The latest thinking from the Stacked team on hospitality technology, operations, people, and the future of the industry.

The latest thinking from the Stacked team on hospitality technology, operations, people, and the future of the industry.

Summary

There's no shortage of AI talk in hospitality right now. So what's actually working on the ground, what's been quietly shelved, and where should operators focus? Tim from Caffè Nero, Andy from SSP and John from CrunchTime share an honest view.

Summary

We've spent a decade blaming hospitality's frontline for not engaging with technology. The real issue is that the people tech estate was designed, bought and configured for people at a desk with a company email, then handed to people who have neither. A look at why the stack is broken, and the two jobs that fixing it actually involves.

Summary

Epos Now killed its Dojo integration overnight. Here's what that means for every operator running separate POS and payment systems, and the one question you need to ask before signing anything.

Summary

Your workforce has changed. Your training hasn't. Here's why the LMS is the most underrated tool in your hospitality tech stack, and how to make it work for a Gen Z team.

Summary

Hospitality training is stuck in the past. Gen Z teams learn differently, compliance alone isn't cutting it, and the old model is costing operators talent and quality. Here's why the LMS is having its moment.

Summary

The till as we know it is disappearing. But the POS as a platform is more important than ever. Here's what that means for restaurant design, operations, the customer experience, and where the next wave of hospitality technology is headed.

Summary

Food cost is the second biggest line on your P&L, and most operators are still managing it with spreadsheets. Here are 10 inventory management platforms built for UK hospitality in 2026, listed in no particular order.

Summary

AI is everywhere in hospitality right now, but the gap between the promise and the practical reality is still huge. This guide cuts through the noise with honest insight on where AI actually works for restaurants, pubs, and hotels, what to prioritise, and a phased roadmap for getting started in 2026.

Summary

If you're running 10 to 80 sites and your tech stack still feels like it was assembled by accident, you're not alone. But the gap between where you are and where you need to be is widening fast. Here's why it's time to come to the table.

Summary

Every POS transaction, every delivery integration, every workforce tool, and every guest interaction now depends on one thing: your connection. Yet most hospitality operators still treat WiFi as a utility cost rather than a strategic asset. Here's why that needs to change.

Summary

Labour is still the biggest cost in hospitality, and the tools you use to manage your people can make or break your margins. Here are 10 workforce management platforms worth looking at in 2026 for UK hospitality operators, whether you're running a single site or a 200-strong estate.

Summary

Your POS is the backbone of your operation. It touches every transaction, every table, every report. Here are 10 POS platforms built for UK hospitality in 2026, listed in no particular order.

Summary

Struggling with staff turnover in hospitality? Discover how Monotree's branded employee app helps HR and Operations Directors reduce churn, streamline onboarding, and build a connected team. Supported every step of the way by Stacked.

Summary

When costs rise faster than menus can be updated, hospitality businesses aren’t failing on strategy; they’re losing margin because pricing execution can’t keep up.

Summary

A Zonal-powered Stacked special explores loyalty, consumer behaviour, and why usefulness, purpose, and humanity matter most in hospitality.

Summary

Discover the key insights from Stacked’s summer brunch at The Other House, where hospitality leaders explored how AI is driving personalisation, consistency, and smarter strategy across the industry.

REPORTS AND RESEARCH

Independent research into how hospitality actually buys and uses technology. Free to download, no gate, no sales pitch.

REPORT

The Connected Floor

REPORT

The Long-Term Case For Smarter Tech Investment 2025

REPORT

State of Loyalty Programs in the UK Hospitality Industry 2025

REPORT

When Costs Move Faster Than Prices

REPORT

Connectivity Made Clear, Identifying Hidden Barriers In Hospitality