1. About these terms

These Terms of Service ("Terms") govern your access to and use of the website at wearestacked.io and the related services provided by Stacked Technologies Limited ("Stacked", "we", "us", "our"), a company registered in England and Wales (company number 14652073), registered office Red Lion House, Farnham, GU10 5HY.

By accessing or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organisation, you confirm you have authority to bind that organisation. If you do not agree, please do not use the Services.

Additional terms may apply to specific products (for example a partner subscription order form or an advisory statement of work). Where there is a conflict, the specific terms take precedence for that product.

2. The Services

Stacked provides a platform for the hospitality technology community, which may include: a marketplace and provider profiles; the Approved certification and the Stacked Operator Score (SOS); Stacked Chat and Health Check / tech audits; content (podcast, blog, newsletter); events; a recruitment / jobs board; and advisory services. We may add, change or remove features from time to time.

3. Accounts and eligibility

The Services are intended for business and professional use. You must provide accurate information, keep your account details up to date, and keep any login credentials secure. You are responsible for activity that takes place under your account.

4. Marketplace listings and partner tiers

4.1 Tiers. Technology providers may list on the marketplace under different tiers (for example Free/Lite, Promote, Approved and Breakthrough), and may enter into a bespoke partnership. The features, price and minimum term of each tier are as described on our website or in your order form at the time you subscribe.

4.2 Free / Lite listings. Free listings display limited information. Enquiries about free-listed providers are routed to Stacked rather than shown as direct contact details.

4.3 Content and accuracy. Providers are responsible for the accuracy of the information in their listing and for ensuring it does not infringe any third party's rights or breach any law. We may edit, suspend or remove any listing or content that we reasonably consider inaccurate, misleading, unlawful or otherwise in breach of these Terms.

5. Approved status

Approved is earned, not bought. Subscribing to a paid tier does not guarantee Approved status. Approved is awarded only where a provider meets our independent assessment criteria (which currently include being a hospitality specialist, proven customer success, GDPR compliance, seamless integration and reliable support). We may grant, decline, review or withdraw Approved status at our discretion in line with those criteria, and payment does not create any entitlement to it.

6. The Stacked Operator Score and intelligence

The Stacked Operator Score and related insights are generated from feedback, ratings and Net Promoter Score data provided by operators through Health Check / tech audits. Scores are indicative, are based on the data available to us, and may change over time. They are provided for information only and are not a recommendation, endorsement, or guarantee of any provider or product. You should carry out your own due diligence before making purchasing decisions.

7. Fees, payment and term

7.1 Fees. Fees for paid tiers and other services are as set out on our website or in your order form. Prices are exclusive of VAT unless stated otherwise. Bespoke and certain partnerships are priced on application.

7.2 Payment. Payments are processed by our payment provider (Stripe). You authorise us (and our payment provider) to charge the applicable fees using your chosen payment method.

7.3 Minimum terms and renewal. Some tiers have a minimum term (for example 6 months for Promote and Approved, or 3 months for Breakthrough). Unless stated otherwise, subscriptions [renew automatically / continue until cancelled] and may be cancelled with [NOTICE PERIOD] notice, effective at the end of the then-current term. [Confirm renewal, cancellation and refund terms.]

7.4 Late or failed payment. We may suspend or downgrade Services where fees are overdue.

8. Advisory services

Where we provide advisory or consultancy services, these will be governed by a separate statement of work or proposal setting out the scope, deliverables and fees. Our advice is provided in good faith based on the information available to us; it does not constitute legal, financial or other professional advice, and you remain responsible for your own decisions.

9. Acceptable use

You agree not to: use the Services unlawfully or fraudulently; post content that is false, misleading, defamatory, infringing or unlawful; misuse operator or intelligence data; attempt to gain unauthorised access to our systems; scrape, copy or resell our data or content except as expressly permitted; or interfere with the operation of the Services. We may suspend or terminate access for breach of this section.

10. Intellectual property

The Services, and all content we provide (including the Stacked name, logos, the marketplace, scoring methodology, reports and website), are owned by or licensed to Stacked and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services for their intended purpose. You retain ownership of content you submit, and you grant us a licence to use, host, display and process that content as needed to provide and promote the Services.

11. Third-party links and services

The Services may link to or integrate with third-party websites and services (for example provider websites, ticketing, and payment providers). We are not responsible for third-party content or services, and your use of them is subject to their own terms.

12. Disclaimers

The Services are provided on an "as is" and "as available" basis. To the extent permitted by law, we do not warrant that the Services will be uninterrupted, error-free, or that any information, score or listing is complete or accurate. Any decision you make based on the Services is made at your own risk.

13. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that:

• we are not liable for loss of profits, revenue, business, goodwill, or for any indirect or consequential loss; and
• our total liability arising out of or in connection with the Services in any 12-month period is limited to [the total fees you paid to us in that period / £[AMOUNT]].

[This clause materially affects your risk and should be set with legal advice.]

14. Indemnity

You agree to indemnify us against reasonable losses and costs arising from your breach of these Terms, your content, or your misuse of the Services, to the extent permitted by law.

15. Suspension and termination

We may suspend or terminate your access to the Services if you breach these Terms or where necessary to protect the Services or other users. You may stop using the Services at any time, subject to any minimum term and payment obligations. Provisions that by their nature should survive termination (including sections 6, 10, 12, 13 and 14) will do so.

16. Changes to these terms

We may update these Terms from time to time. We will post the updated version here with a revised date, and where changes are significant we will take reasonable steps to notify you. Continued use of the Services after changes take effect constitutes acceptance.

17. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that we may bring proceedings to protect our intellectual property in any jurisdiction.

18. Contact us

Stacked Technologies Limited Registered office: Red Lion House, Farnham, GU10 5HY Company number: 14652073 Email: hello@wearestacked.io