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0:32:44
Hotels Need to Sell the Whole Stay, Not Just the Room | Louise Ryan & Joe Watkins, Journey
Learn why luxury hotels need to sell the whole stay, not just the room. Louise Ryan and Joe Watkins of Journey on TRevPAR, winning direct bookings and where AI pays off.
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0:26:12
We changed nearly every platform and our staff turnover has never been lower, Tyrone Delaney, Camino
Learn how Camino's platform overhaul led to doubled growth and record low staff turnover. Insights from Tyrone Delaney and Jackson Versatano on integration and tech innovation.
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0:26:39
Why itsu's app customers keep coming back with Katie Grundy, CRM & Loyalty Manager at itsu
Learn how itsu's revamped loyalty program boosts customer visits and engagement, featuring insights from Katie Grundy, CRM & Loyalty Manager.
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0:37:07
What changing systems actually takes with Mike Statham, Finance Director at Tonkotsu
Join Mike Statham, Finance Director at Tonkotsu, as he discusses system changes in hospitality, including POS, AI impacts, and operational efficiency insights.
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0:34:07
Why your best site and your worst site are 11% apart with Alison Fraser, SVP & GM Fourth
Uncover the 11% margin gap within hospitality brands with Alison Fraser of Fourth, discussing tech adoption, sector performance, and legislative impacts on operations.
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0:25:07
10% of Weekly Revenue From Loyalty: Inside Prezzo's App, with Brava CIO David Broom
Learn how Prezzo's app fuels 10% of weekly revenue through loyalty and subscriptions, featuring insights from Brava CIO David Broom.
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0:38:34
People Buy People: Ruth Carpenter on Tech, Trust and the £55 to £11 Ad Story
Join Ruth Carpenter as she discusses marketing six premium brands, tech innovations, and the significance of customer relationships in the restaurant industry.
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0:39:42
The Hospitality Front Door: Gregers Knudsen on Comms, Culture and Killing App Fatigue
Join Gregers Knudsen of Monotree to discuss streamlining hospitality operations by consolidating communications and culture into one efficient platform.