Account Manager

About Booked it

Booked it provide cutting edge technology and smart marketing tools all aimed at helping hospitality and

leisure businesses drive footfall and increase loyalty.

The Role

The successful candidate will be involved in managing and nurturing a wide range of clients that operate in

competitive socialising, family entertainment and visitor attractions.

We are looking for a candidate who is enthusiastic, proactive and committed. You need to be highly

organized, with a likeable personality. This should be complemented by your welcoming and professional

manor towards clients and staff. This is a fantastic opportunity to embark on an essential role in the growth

of an exciting company.

Responsibilities include:

· Serving as the lead point of contact for all customer account management matters

· Building and maintaining strong, long-lasting client relationships

· Developing trusted advisor relationships with key accounts and customer stakeholders

· Ensuring the timely and successful delivery of our solutions according to customer needs and objectives

· Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders

· Developing new business with existing clients and/or identifying areas of improvement to meet sales

quotas

· Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts)

· Preparing reports on account statuses

· Collaborating with the sales team to identify and grow opportunities within territory

· Assisting with challenging client requests or issue escalations as needed

. Driving the business forwards by maintaining and driving high standards

Knowledge & Skills:

· Proven work experience as an Account Manager, Sales Account Manager, Junior Account Manager or

relevant role

· Demonstrable ability to communicate, present and influence key stakeholders at all levels of an

organization, including executive and C-level

· Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS

Excel)

· Experience delivering client-focused solutions to customer needs

· Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention

to detail

· Excellent listening, negotiation and presentation abilities

· Strong verbal and written communication skills

Company phone, laptop and travel expenses are provided. This is a remote based position which requires 1

weeks training at our London office and weekly meetings on Thursdays thereafter.