Customer Success Manager at Embargo, London

Overview

Embargo is the UK’s leading plug-and-play loyalty, ordering and CRM platform for hospitality, 

powering the full customer journey across walk-ins, delivery, and click & collect. We 

alreadysupport 3,000+ venues, including some of the most exciting and fast-growing SME 

brands like Honi Poke, Badiani Gelato, Island Poke, Shoryu Ramen, Hermanos Coffee or EggSlut 

to name a few.

We are looking for a commercially driven Customer Success Manager who thrives on hitting 

targets and growing revenue of their clients. This role is all about owning a portfolio of partner 

venues, maximising their success with Embargo, and delivering measurable business growth 

through upselling, cross-selling, and GMV expansion.

Your responsibilities will include:

• Own the end-to-end onboarding of new venues, ensuring quick activation and time-tovalue.

• Build strong commercial relationships with decision-makers across your portfolio.

• Drive revenue growth by consistently identifying upsell and cross-sell opportunities within 

your accounts.

• Deliver measurable GMV growth by advising partners on best practices and ensuring full 

adoption of Embargo’s platform.

• Proactively manage churn risk and turn renewals into expansion opportunities.

• Regularly review account performance, create tailored growth plans, and execute them with 

discipline.

• Consistently maintain an up-to-date pipeline in HubSpot and report on revenue progress.

• Share customer insights with Sales, Marketing, and Product teams to influence strategy.

The requirements

• Strong track record in customer success, account management, or sales roles with revenue 

responsibility (ideally SaaS or hospitality tech).

• Proven ability to hit and exceed growth and upsell targets.

• Commercially minded, with excellent negotiation and closing skills.

• Confident communicator who can influence stakeholders at all levels.

• Comfortable using data to identify opportunities and measure success.

• Resilient, target-driven, and proactive in hunting growth opportunities.

• Based in London with availability to work at least 3 days a week from our Hammersmith 

Office (W6 7JP).

Your attitude & personality

• Competitive and results-focused with a strong commercial drive.

• Entrepreneurial and resourceful, with a “hunter” mindset within existing accounts.

• Resilient under pressure and motivated by targets.

• Strong team player who contributes to a high-performance culture.

What we offer:

• Uncapped and transparent commission structure tied to upsells and GMV growth.

• Rapid career development in a high-growth SaaS business back world’s leading investors.

• Direct influence on revenue growth and commercial strategy.

• Opportunity to expand your skills across customer success, sales, and product adoption.

• Work with ambitious, driven colleagues who aim to outperform every day.

• Competitive salary with frequent performance-based reviews.