converse360

AI-powered guest service that captures more bookings, reduces workload and delivers exceptional experiences, 24/7

About converse360

Deliver seamless, personalised experiences, for every venue, event or occasion.

Transform how guests and visitors engage with your brand using AI Assistants that handle enquiries, remember preferences, manage bookings and reservations, and provide instant answers – 24/7 for both chat and voice channels.

Whether a hotel stay, a restaurant table, a sports court, tourist attraction or a sold-out show, ensure every experience is smooth, consistent and personalised. Cut customer wait times, remove language barriers, and deliver exceptional service across all your venues and platforms.

Boost customer satisfaction by up to 35% through instant, personalised service available 24/7, meeting todays' guest and visitor expectations.

Reduce your operational costs by up to 30% by automating bookings, enquiries and routine tasks, allowing staff to focus on high-value guest and visitor interactions.

Hospitality Use Cases:

- Answer customer questions instantly over chat or phone Answer common questions and point to more detailed information, web pages, documents and collateral - Marketing or Website concierge

Encourage web visitors to sign up for special offers, join your mailing list, attend special events or purchase products or gift vouchers.. - Take phone bookings & payments

Never miss a booking — even large parties or group hires. Capture and confirm reservations directly over the phone. Handle calls consistently, even during peak times and outside regular hours. - Automate updates and cancellations

Make it easy for customers to amend bookings, with integrations to popular booking systems like ResDiary or OpenTable for real-time updates. - Automate online guest engagement

Create customer jouneys based on search behaviour or conversation keywords - Respond to group bookings or corporate quotes

Capture information, look-up details and provide automated responses for large parties and group reservations. - Be a virtual concierge for your guests & visitors

Provide added value to guests, make it easy for them to book add-on services or requests automatically — with easy transfer to a team member whenever needed. - Gather guest feedback & ratings

Get timely feedback and make it simple for customers to rant or rave about your service.