HotelStride

Self-claimed hotel service orders, recalculated into practical pickup-and-delivery routes for houseman teams.

About HotelStride

HotelStride is a web-based hotel operations platform built around one focused workflow: Front Desk or Central Services records a guest delivery or room-support request; housemen choose and claim available work; the system recalculates a practical pickup-and-delivery route as accepted orders and conditions change.

Unlike forced auto-dispatch, HotelStride preserves the way many hotel teams actually work. Housemen self-claim tasks without seeing a competitive allocation of who should take what, while managers retain control of property setup, access, operating rules, delays, and exceptions.

Routes use hotel-specific configuration: room and floor positions, pantry and item locations, elevator wait and travel time, usable stair spans, temporary blockages, item capacity and handling constraints, order priority, and service targets. Serialized movable assets such as extra beds, transformers, and humidifiers can be tracked by identifier and current location.

Front, Houseman, and Manager screens share the same live operation. HotelStride runs in the browser as a PWA, supports English and Korean, and is offered worldwide as self-service SaaS at USD 199 per property per month. Commissioned configuration and customized deployments are also available.